Position: Key Accounts Manager
Applications are invited from suitably qualified and experienced persons to fill the following position tenable at our Lilongwe office.
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Job title |
Key Accounts Manager |
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Reports To (Designation) |
Key Provider Relationship Manager |
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Purpose of the Job |
To manage all aspects of client engagements with regards to new business and renewals. |
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Key Responsibilities |
• To represent Liberty General professionally and effectively at different client interaction levels to ensure positive engagements with all stakeholders through consistently communicating with and educating clients on the benefits and value proposition of its health insurance products.
• To manage service level agreements through monthly discussions, reporting and interaction to resolve any issues.
• To fulfill membership activities, including but not limited to, capturing, pre-registration, printing and delivering membership cards, member queries and act as customer liaison.
• To meet annual sales targets, quote new prospective clients and follow up to business that was quoted for.
• To ensure that premium information correctly reflects on invoices, assist with allocation of payments, issues receipts and distribute to clients.
• To enable debt collection in compliance with the insurance premium payment Directive.
• To cross–sell other products of Libertas General Insurance Company.
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Qualifications |
• Bachelor’s Degree in Business Administration/Marketing/equivalent
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Experience |
• 2 to 3 years’ experience in customer relationship management and health operations.
• 2 to 4 years’ experience in health practice or management will be an added advantage
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Knowledge |
• Understanding of health insurance products & processes
• Business communication
• Relationship management & service
• The Malawi health industry
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Competencies |
• Results-driven personality eager to partner with upper management to organize, plan and achieve company financial goals
• Strong interpersonal and leadership skills
• Problem solving and analysis skills
• Teamwork and cooperation
• Customer orientation skills
• Negotiation and influencing skills
• Relationship management and networking skills
• Exceptional time management and ability to solve problems under pressure
• Strong oral and written communication skills
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Interested applicants must download and fill in the application form on the link below and submit to the following address together with copies of their certificates: –
The Human Resources Officer
Libertas General Insurance Company Ltd
P O Box 354
Unit House – Ground floor
Blantyre
Email: recruitment@libertas.co.mw
Closing date for receiving applications is 13th September 2022
Only shortlisted candidates will be contacted.
Libertas General Insurance Company Limited is an equal opportunity employer